Service Charge Officer - London

• Hourly Rate: £18.91 PAYE
• Location: London Bridge, London
• Job Type: Temporary, Hybrid (up to 2 days per week in the office)

We are currently seeking an experienced Service Charge Officer for an immediate start in a national social housing provider. This role is customer-oriented, focusing on addressing queries, complaints, or challenges related to service charges issued to leaseholders. The ideal candidate will have a strong technical understanding of service charges and be competent with Excel at an intermediate level. Experience in social housing or a private sector managing agent is essential.

• Addressing and resolving service charge queries from leaseholders.
• Handling complaints and challenges related to service charges in a professional manner.
• Ensuring high levels of customer service and interaction.
• Working independently on service charge enquiries with full support from the line manager for complex issues.
• Maintaining accurate records and data related to service charges.

• Proven experience working with service charges in the public sector.
• Good technical understanding of service charges.
• Competency in Excel at an intermediate level.
• High level of customer service skills.
• Ability to work independently and as part of a team.
• Excellent communication and problem-solving skills.

• Competitive hourly rate.
• Hybrid working flexibility.
• Supportive team environment.
• Opportunity to work within a reputable social housing provider.

To apply for this Service Charge Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.