Service Advisor
High Wycombe
We are seeking a dedicated Service Advisor to join our team. This role is crucial in maintaining strong rapport with all customers and ensuring a high level of customer satisfaction.
Key Responsibilities- Customer Service: Greet every customer, answer incoming calls, and manage online bookings for services, repairs, or MOTs.
- Communication: Discuss aspects of work required, advise customers, and listen carefully to their needs.
- Courtesy Cars: Ensure any courtesy cars required are booked and available when the customer arrives, and manage the checking in and out of these vehicles.
- Workshop Support: Assist the Service Manager in planning and scheduling work for workshop technicians, and in preparing workflows.
- Parts Ordering: Communicate with parts suppliers via calls and emails to order necessary parts.
- Invoicing: Prepare invoices and make final preparations to the customer’s car after works are complete, ensuring it has been washed, sanitised, and that sweet gifts are in place.
- Customer Follow-up: Advise customers when their vehicle is ready for collection, explain the works that have been completed, and ensure payment is processed.
- Salary: £23,000-£25,000 per annum
- Bonus: £250-£500 per quarter, measured against profit targets achieved
- Holiday: 20 days, rising to 23 days after 3 years of service
Service knowledge and on-the-job training is offered with the support of an experienced colleague (Senior Advisor) during the early weeks to mentor you during induction.
Hours of Work- Monday to Friday: 08:00 - 17:30 (1 hour break)
- Occasional Saturday: 08:00 - 13:00 (max 4 per year)
If you are a customer-focused individual with a passion for the automotive industry, we would love to hear from you. Apply today!
Reference: 52580422
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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