Service Advisor (BMW & MINI)

Service Advisor (BMW & MINI)
Northampton

About the role

As we embark on a major new development of our BMW site, we have an excellent opportunity available for a motivated Service Advisor to join our team at Wollaston BMW Northampton.

As a BMW Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build genuine rapport and identify exactly what our customers want and need.

Wollaston Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. A working knowledge of Kerridge would be advantageous, but not essential.

Why Wollaston?

Wollaston, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.

Join us in our mission is to deliver outstanding automotive services and you could benefit from on-target earnings of £40,000 per annum (dependant on experience), your birthday off, 30 days’ holiday, inclusive of bank holidays, rising to 32 with service, 1,000s of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.