Service Administrator

Service Administrator

Annual Salary: Starting at £26,000 (Full-Time equivalent)

Location: Elland

Job Type: Permanent, Full-Time/Part-Time (Flexible working pattern)

Reed is recruiting on behalf of a leading engineering company based in Elland, our client is looking for a Service Administrator to join their operational team on a permanent basis.

This role is vital to their continued business growth and will involve supporting clients, engineers, suppliers, and subcontractors. If you have experience in a service/administrative environment and are looking for a role with a variety of responsibilities, we would like to hear from you.

Day to Day of the role:

• Provide support to clients, engineers, suppliers, and subcontractors.
• Receive and respond to inbound calls and emails, ensuring timely updates of job statuses.
• Log client requests and call-outs on our CAFM system and update it with information from various stakeholders.
• Plan and monitor engineers’ workloads across the UK.
• Perform general helpdesk administrative duties.
• Generate and issue purchase orders as well as client reports for key accounts.
• Monitor and manage operational KPIs to achieve SLAs.

Required Skills & Qualifications:

• Experience in a service/administrative role, ideally within a service industry.
• Understanding of building maintenance services is beneficial but not essential.
• Excellent telephone manner with strong literacy skills, including good spelling and grammar.
• Team player with good knowledge of Microsoft Office packages (Outlook, Word, Excel).
• Strong communication and organisational skills with the ability to multi-task.

Benefits:

• Competitive starting salary with a performance-based bonus scheme
• Flexible working arrangements to suit personal circumstances
• 25 days holiday per year (pro rata), plus bank holidays
• Company pension, sick pay, and life assurance
• Employee wellbeing scheme
• Opportunities for training and development