Senior Salesforce Administrator

Posted 22 March by National Express

Competitive salary

Birmingham , West Midlands

Permanent, full-time

Here at National Express, we run one of the UK's busiest travel operations. Our mission is simple and significant in scope - to move as many people as possible around the UK. As part of our Digital team and supporting the wider business functions, the Senior Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our Salesforce products and focussing on Sales Cloud and Service Cloud within our Coach, Transport Solutions and Bus Divisions. Working closely with the related teams, Product Managers and Customer Care teams, the Administrator will identify, develop and deploy new business processes. This role is part technical project manager, part administrator, part Salesforce analyst and 100% dedicated to our mission.

You will be working hybrid/remote from our Headquarters in Birmingham and you will be an integral part of the Centre of Excellence (CoE) for Salesforce at National Express. The CoE is a small but growing agile team of administrators and developers that collectively support Salesforce products across the different divisions of the National Express UK Business. You will be supported by, and provide support to the wider Salesforce team as we share best practices and achieve our strategic goals.

What you'll do...

Serve as primary system administrator for the Salesforce environment and users
Focus the organization’s use of data towards what best serves the mission
Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
Automate processes using Salesforce tools such Flow, Approval Processes and Validation Rules
Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner
Identify, install and maintain appropriate apps from the AppExchange
Maintain and adhere to a comprehensive Change Management process and Sandbox strategy utlising a central UAT sandbox
Train new users and grow the Salesforce skill set across the organization
Document customizations made in Salesforce
Plan ahead for upgrades, seasonal releases and long term projects
Act as mentor and senior team member for the other system administrator who will support you to achieve your goals.

What you'll need...

Minimum two years of experience as a Salesforce administrator required
Preferably in -house experience.
Salesforce Administrator Certification required.
Service industry background desirable.
Stakeholder management experience required.
A documented history of successful project completion
A demonstrated ability to understand and articulate complex processes
Strong Salesforce interest and ability to quickly master new technology
Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity.
Strong understanding of Salesforce best practices and functionality required
Experience in managing other people preferred but not required.

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself
Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
50% discount for friends and family on full fares on our coach services
Company pension
Life Assurance
Employee Assistance programme
Private online GP service

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Reference: 52204947

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