Senior Operational Support Officer

London Borough of Tower Hamlets have an exciting opportunity for a Senior Operational Support Officer to join the Young Tower Hamlets youth service. The company is committed to providing a safe and inclusive environment for all its employees.

The Senior Operational Support Officer will provide direct line management, oversight and support to a team of Operational Support Officers. The successful candidate will work collaboratively with the leadership and management team and operational staff to ensure the day-to-day running of the service is delivered smoothly.

• Line management of the Operational Support Officers including undertaking one-to-one supervision, delegation of tasks and efficiently manage the teams workload.
• Coordination, delegation and oversight of a range of meetings (e.g. preparing agendas, meeting invitations, relevant documentation, taking minutes and circulation of papers).
• Coordination, delegation and oversight for the health and safety of buildings in collaboration with the youth service and relevant colleagues including corporate health and safety & facilities management. Tasks include maintaining health and safety action plan, co-ordinating fire/incident tests and general building management.
• Coordination, delegation and oversight of finances and procurement activity (e.g. procurement tasks, requesting purchase orders, monitoring submission of invoices, placing orders and specification development etc).
• Oversee and support with the co-ordination of recruitment and on-boarding of the workforce.
• Other tasks as required to support operational need.

• Strong leadership skills.
• Good communication skills (written and verbal) as well as producing good quality written information with attention to detail.
• Well-developed problem-solving skills and ability to work on own initiative.
• Team player.

If you are interested in this Senior Operational Support Office role, please submit your CV via email to