Senior IT Support Engineer

We are a leading cybersecurity company based in Cambridge. We specialize in providing cutting-edge solutions to protect our clients’ digital assets. As a Senior IT Engineer, you’ll play a crucial role in ensuring the smooth operation of our internal systems while supporting our talented cybersecurity team.

As a Senior IT Engineer, you’ll be the go-to person for escalated internal support. You’ll collaborate closely with our cybersecurity experts, ensuring that our infrastructure remains secure and efficient. Additionally, you’ll have the opportunity to contribute to exciting internal projects that drive innovation within our organization.

Responsibilities:

• Internal Support:

  • Provide 2nd and 3rd level technical support to our internal teams.
  • Troubleshoot hardware, software, and network issues promptly.
  • Collaborate with colleagues to resolve complex technical challenges.

• Infrastructure Management:

  • Maintain and optimize internal systems, including servers, workstations, and networking equipment.
  • Monitor performance, security, and backups.
  • Assist with IT projects related to infrastructure upgrades and enhancements.

• Project Work:

  • Participate in internal projects aimed at improving efficiency, security, and productivity.
  • Contribute to system design, implementation, and documentation.
  • Stay up-to-date with industry trends and recommend innovative solutions.

Qualifications:

• Proven experience in IT support, preferably in a cybersecurity or technology-focused environment.
• Strong knowledge of hardware, software, and networking.
• Familiarity with security best practices and protocols.
• Excellent communication skills and a proactive approach to problem-solving.

Benefits:

• Competitive salary and performance-based bonuses.
• Hybrid work arrangement (work-from-home and office).
• Opportunities for professional growth and skill development.