Senior IT Support Analyst

Senior IT Support Analyst

Law Firm - Birmingham

Are you a Senior Service Desk or IT Support Analyst looking for a new challenge?

Have you got experience of working for a law firm or similar professional services?

In this exciting Senior IT Support role working for a prestigious law firm, you will be responsible for providing a range of 1/2nd line support to end users across software and hardware.

You will deputise for the Service Desk Team Leader and help mentor the Service Desk team, whilst being a point of escalation for technical issues.

Your skills:

• You will come from an experienced IT Support Analyst or a Senior Service Desk Analyst background
• You will have experience of working in a law firm or similar professional services
• You will have exceptional communications skills

Your responsibilities:

In this technical 1/2nd line role, you will provide support for the following:

• iManage DMS
• Office 365
• Windows 10
• Azure AD
• Hardware

Some travel will be required to other offices in the UK - expenses paid!

4 days office based / 1 day working from home per week

If this sounds of interest, hit APPLY now!