Senior IT Service Desk Analyst

Senior IT Service Desk Analyst

Global Law Firm

Permanent role - £47,000 + up to 10% bonus

Are you an IT Support Analyst looking for the opportunity to progress into team leading?

Have you got experience of working as an IT Support Analyst at a law firm?

In this exciting Senior IT Support role working for a prestigious London law firm, you will be responsible for helping lead a team as well as providing a range of support for all technology systems.

Working in a progressive and encouraging environment, you will be able to oversee the day to day activities of the helpdesk whilst dealing with escalations and providing technical support.

You will be managing the call queue, allocating tasks, dealing with high priority tickets and deputising for the Service Desk Manager.

Your skills:

• You will be an IT Support Analyst looking for progression into an exciting Team Leader role
• You will have some experience of leading or mentoring IT Support Analysts in a previous role
• You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc
• 5+ years’ experience within IT Support

Your responsibilities:

In this technical hands on team leader position, you will provide 1st and 2nd line support for the following:

• iManage DMS
• Office 365
• Microsoft Teams
• Windows 10
• Active Directory
• Hardware

Due to the nature of the role, you will be required onsite 5 days per week.

If this sounds of interest, hit APPLY now!