Senior Account Manager

Primary Details

Senior Account Manager

The Opportunity:

We are looking for a Senior Account Manager to join our QBE Distribution Team, London & Southeast. This is an exciting opportunity to work across several key broker partners in the London Market focussing on new business opportunities and key account retention.  The role includes building and maintaining relationships with internal and external stakeholders, identifying key opportunities, presenting solutions using the range of QBE products and services available and working collaboratively with business units including underwriting, claims, marketing, risk solutions and multinational.

With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

Your New Role:

• Build rapport with key decision makers within key broking partner. Engage with broker leadership teams to build understanding of QBE's approach and logic.
• Nurture relationships with internal stakeholders to drive support and collaboration with Market Management to achieve new business and retention plans.
• Lead the quarterly MTP broker pipeline and review meetings for PCM, Financial Lines and Construction. Building long term pipeline for strategic account planning.
• Strengthening relationships between key stakeholders within leadership, portfolio management and broker counterparts, where needed.
• Support Product, Risk Management, Claims and Multinational in innovation and service delivery. Seeking out future opportunities that will continue to build product awareness and present QBE proposition.
• Project manage cross-class new business proposals including tender response and leading pitches.
• Chair internal trading forums incorporating several products, maximising cross class and long-term opportunities and build strategic account plans.
• Support London & Southeast Distribution Team by sharing experiences, guidance, and best practice to enhance learning and development.

About you:  

• Strong interpersonal skills to build relationships and trust at all levels internally and externally.
• Ability to negotiate and influence both directly and indirectly in complex and challenging situations.
• Varying sales tactics to identify and understand the needs of the client and broker and articulate these back to the business.
• Strong reasoning capabilities – creative and lateral thinking, with strong problem-solving skills.
• Excellent verbal and written communication skills, with confidence to present and lead discussions.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. 

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report (Link).