Security Duty Manager - Merry Hill Centre

Purpose of the Role

The purpose of the role is to assist the security manager in coordination of the security operations, as well as managing, training, and assessing performance of the entire security personnel and management of the Security Team at the Merry Hill Centre. They must be able to solve practical problems quickly and efficiently when the need arises

As Security duty manager, the successful candidate will assist in managing a large-scale multifunctional team. The role will involve developing and delivering our service model in line with our strategic organisational objectives.

The successful candidate will have the ability to act decisively and remain calm under pressure whilst giving clear guidance and leadership.

In addition, the candidate should have a proven strong history in management of security provision within the retail, facilities, leisure, or hospitality sectors. Candidates should also have demonstrable experience of good fiscal control to maximise the operational effectiveness.

The Security duty manager will be able to build strong working relationships with external agencies and stakeholders.

Key Responsibilities

As Security Duty Manager, your daily activities will include:

• Managing and providing leadership to the security team, ensuring that the team delivers the security service to the highest standards, following all company security policies and procedures and ensuring a safe and secure environment for our guests and our retail partners is delivered.

• Oversee the development of security measures whilst assuring the overall security of all members of the organization.

• Assist in writing and developing security policies and procedures for the security department, oversee all necessary training modules and procedures for security staff, and provide protection to important persons when necessary.

• Monitor all unauthorised vandalism and removal of property, review and report accidents that happened within the centre inspect all areas for safety and fire hazard, and file reports on safety precautions.

• Be responsible for conducting internal investigations when necessary, providing courteous service, managing the rota and shifts of security personnel, and tracking their attendance.

• Manage and co-ordinate all communications and Control Room requirements.

• Ensure that security plans are implemented, updated, revised, and tested on a regular basis.

• Assess and supervise any security arrangements.

• Develop, oversee, and implement orders where required.

• Assist in the development of evacuation plans.

• Participate in and co-ordinate the security response to emergency calls.

• Command and always control the security staff ensuring all work is conducted safely, in line with directives set by the centre Management team.

• Conduct effective performance evaluations and mentor all personnel through formal channels.

• Ensure all incidents and accident reports are completed.

• Deputise for the Security Manager when required.

• Provide security knowledge and management support for the centre, driving continuous improvement.

• Implement security policy and safe procedures and to develop and maintain Savills security documentation.

• Review and process all incidents, conduct investigations and to produce regular incident reporting information.

• Monitor the safety and security of all property, centres customers, employees, and their individual property.

• Reflect best practice and ensure the policies within are routinely reviewed and updated.

• Develop extensive relationships with your regional Police force and regulatory organisations, business crime partnerships at senior level.

• Conduct the role of Duty Manager as required in line with the duty management rota.

• Develop productive relationships with the HR Department to ensuring that our security teams are managed in accordance with our HR policies

• Understand the security risks within a crowded places environment and to demonstrate a sound understanding of counter terrorism awareness and threat mitigation response levels.

• Monitor the performance of senior security personal to make sure they are meeting their objectives to the highest standard possible.

• To make sure the department understands the importance of customer service and have taken all relevant training and understands the importance of the monthly mystery shop survey and is achieving the goals set out.

• To make sure all the security team have completed all mandatory training.

Essential experience

• Experience of business continuity planning, the management and assessment, involved for event planning and delivering events successfully.
• Previous demonstrable experience in building and inspiring security teams to perform to their maximum ability.
• Experience of major incident planning, training, and management of events incidents.
• A sound understanding of the Data Protection Act and the management and release of data.
• Security and Safety management skills gained from working within a busy, demanding, pressurised and high-profile customer service environment or similar.
• Good knowledge of IT systems.
• The requirement for this role is that the job holder should be in possession of a valid Security Industry Authority Licence or be willing to attain an SIA licence to carry out the role within 12 weeks of appointment.
• Experienced in Intelligence gathering and understanding importance of intelligence sharing in line with Data Protection.
• Full valid driving licence.

Working Hours - 40 hours pw – Will include weekend and evenings.

Salary - £38,143 

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Please see our Benefits Booklet for more information.