Seafreight Customer Service Coordinator - Far east

My client are a leading freight forwarding company looking for a Customer Service Coordinator to join their team! You will be based within the seafreight department.

Daily duties will include:

• Develop and maintain effective working relationships with key customers to develop more business opportunities
• Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met
• Liaise with customers and the Customs Department to ensure all documents are received
• Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly
• Support the Sales team by handling, processing and following up rate quotations within timescales set by Management
• Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA’s, vessel details, expected deliveries and any other requirements they may require in a professional manner
• Handling queries

Working hours:

• Monday - Friday 0900am - 1730pm