Scheduling Team Leader

Posted 29 April by Niyaa People
Easy Apply Featured
£26,000 - £31,000 per annum
Stroud , Gloucestershire
Permanent, full-time
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Posted by Niyaa People
We are currently working with a Construction & Property Services Company based in Gloucester. The company are looking to for an experienced Scheduling Team Leader to lead the Customer Service team. With this role there is a benefit of flexible work opportunities and on-site parking. If you are an experienced Customer Service Manager, Senior Scheduler or Customer Contact Team Leader this role may be for you.

Scheduling Team Leader
Salary: £26,000 - £31,000
Working Hours: Monday - Friday
Location: Gloucester

As Scheduling Team Leader you will be working on the Contract Support Team assisting with:
  • Identify trends by managing complaints and develop improvements of service provided
  • Monitor KPI data to ensure a continuous improvement of service, challenging KPIs where needed
  • Sorting PO's & invoices, ordering parts where required
  • General administration duties
  • Maintain a high level of customer service, escalating matters when required
  • Scheduling work and regularly liaising with operatives, ensuring diaries are maintained with accurate information
  • Main point of contact for customers dealing with queries and complaints

To be successful in this Scheduling Team Leader role you will need to:
  • Have experience within Social Housing or Construction
  • Previous leadership/managerial experience
  • Have great communication, customer service and organisational skills

The benefits of this Scheduling Team Leader role are:
  • Collaborative work environment
  • Flexible work opportunities
  • On-site free parking
  • Company Pension

If you would like the sound of this Scheduling Team Leader role please apply here or send your CV to Kyrie.Samuels @ niyaapeople.co.uk or call

Reference: 52547062

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