Sales Support Manager

Sales Support Manager

Wakefield

Competitive rates

We are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. Our focus is to deliver an exceptional service to our customers. We are seeking a highly driven, proactive, and reliable individual to join the team as a full-time Sales Support Manager. Supporting the Head of Sales and supported by the Sales Administrator, your role is to manage the day-to-day activity of the Sales department, the designer schedules and engage with customers to help close sales contracts.

Key Responsibilities:

• Provide on-the-ground support for the sales team, including preparing quotations, samples, and marketing materials.
• Motivate and lead the sales team to achieve and exceed sales targets.
• Collaborate with individual designers to enhance conversion rates.
• Ensure the showroom maintains the required standard at all times.
• Propose improvements to the Head of Sales based on observations and feedback.
• Work closely with sales admin to ensure effective lead distribution and analysis of postcode areas.
• Daily reporting on leads and sales using the company's CRM system.
• Listen to customer needs, ask relevant questions, and motivate customers to make purchases.
• Address sales goals and adapt to customer needs to successfully close sales.
• Prepare monthly data detailing sales targets and KPIs.
• Coordinate quotes for designers when products are outside the standard range.
• Check customer orders, working with designers and surveyors to identify training needs.
• Prepare weekly/monthly commission statements and analyse variations to contracts and cancelled orders.
• Collaborate with the customer service department to ensure positive two-way feedback and reviews.
• Stay informed about new products and arrange training for the team as needed.
• Participate in and lead weekly sales meetings.
• Support, log, and analyse post-sale inquiries.
• Stay updated on both local and national competitors.

Skills, Knowledge, and Experience:

• Smart and professional appearance.
• Passionate, highly driven individual with a customer-centric approach.
• Previous sales experience with a proven track record of meeting or exceeding targets.
• Excellent numerical and logical thinking skills.
• Good IT skills (Word, Excel, Outlook, etc.).
• Exceptional communication skills to inspire and captivate customers.
• Strong problem-solving skills with the ability to identify cost-efficient solutions.
• Friendly, determined, and able to effectively demonstrate the value of our products.
• Highly responsive, results-focused, and deadline-driven.
• Energetic, tenacious, and motivated to achieve targets.
• Quality-driven professional with high levels of honesty and integrity.
• Analytical with good commercial acumen.

Please submit your CV, along with a cover letter outlining your relevant experience and why you are the ideal candidate for the Sales Support Manager role.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#

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