Sales Office Manager

What’s in it for me? Salary circa £40k - £50k doe plus an excellent bonus scheme and benefits package, including shareholder opportunity, pension, health plan and life assurance, free on-site car parking.

The Job! As an experienced Sales Office Manager, you will be joining an innovative industry leader who has a modern and dynamic approach, offering exciting opportunities for future progression.

You will have responsibility for the sales office and operational aspects and functions of the regional distribution centre, ensuring the customers an excellent customer experience. You will manage the teams delivering customer service; procurement; and logistics.

The role is predominantly internal with some supplier and customer interface and therefore requires a candidate with strong people skills and the ability to create a rapport.

If you are a natural leader and team player this is the role for you!

Specific Responsibilities:

People

• Team motivation
• Responsibility for a team of approximately 10 members of staff, with direct reports
• Promoting and ensuring effective teamwork, leading by example, facilitating good communication and planning
• Managing personnel issues where required
• Developing direct reports and in turn the whole team through training, learning and continuous improvement
• The team is about getting the job done in a good humoured way to ensure work also has fun elements

Operations

• A focus on the efficient processing of enquiries coming into the RDC.
• Driving sales internally
• Warehousing and Logistics (Space management; 100% on time in full focus)
• Transaction management and data integrity
• Product quality
• Excellent communication within and between business functions
• Right first time approach

RDC profitability

• You must be proactive and drive improvements to process and efficiency
• Strong focus on operational costs and the ability to deliver value for money
• Driving KPIs & maximising USPs
• Margin expectations
• Generating, developing, and maximising supplier relationships

Reporting

• Monthly reporting along with RDC performance figures
• Employee attendance records
• Customer and supplier performance reviews

Requirements & Personal Qualities:

• Natural team leader and player
• Ability to lead and delegate tasks to achieve goals
• You must be outgoing, positive and have excellent communication skills
• A strong desire to improve the experience of the stakeholders
• Good academic record (degree level education or equivalent) with a proven history of achieving
• A 'doer’ that completes tasks quickly and to a high standard
• Keen to take responsibility and be accountable
• Be able to operate from a brief; strongly self-motivated; and use initiative
• IT confident: Proficient with Microsoft Office - particularly Excel
• Outstanding planning and organisation skills
• Capable fault finder and deploying long term preventative actions
• Someone with gravitas that can gain respect whilst being likeable
• Ability to multi-task and keep calm under pressure
• A holistic approach with the ability to focus on specific detail where required