Sales and Customer Service Advisor

We are looking for a dedicated Customer Service Sales Admin to join the team of our client. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing B2B contact queries, managing stock intake volumes, document control, order processing & handling manual customer queries.

Client Details

Our client is an upcoming company in the FMCG industry for the North West. Based in Rochdale, they have a team dedicated to delivering high-quality products, manufacturing & distributing sourced material goods. They have a strong reputation with other partnering traders and end-of-process distributors.

Description

Key responsibilities will consist of:

• Providing customer service to customers.
• Efficiently handling customer queries and concerns.
• Data inputting.
• Managing sales and ensuring that targets are met.
• Working closely with the team to meet the company's objectives.
• Onboarding customers.
• Standardising T&C's.
• Participating in regular team meetings to share best practices.
• Staying updated on product knowledge and industry trends.
• Prospecting lead generation and escalating to appropriate teams.
• Complying with all company policies and procedures.
• Contributing positively to the team and company culture.

Profile

A successful candidate should have:

• An educational background in business, sales, or a related field.
• Experience in a sales or customer service role.
• Excellent communication skills.
• A positive and outgoing attitude.
• Strong problem-solving abilities.
• A commitment to providing excellent customer service.

Job Offer

• Full-time permanent employment
• Basic salary of £24000
• Probation bonus
• Annual bonus, dependent on P&L
• Pension scheme contribution
• Complimentary lunch Fridays
• Wide range of professional opportunities into in-house sales department or administration team
• Onboarding & technical training upon start
• Inclusive company culture & collaborative team