Sales Administrator

Due to exceptional growth our client based in the heart of Stoke on Trent is looking to recruit an experienced Sales Administrator.

A pivotal role within the sales department, the main responsibility of the Sales Administrator will be to provide full administration support to the team of account managers from quote through to invoice and everything in between; ensuring impeccable, all-around customer service to our B2B customers and accuracy of database records.

Working Hours: Working office hours Monday to Friday 8.30am-5pm

Salary & Benefits £24k plus benefits

Location - Stoke on Trent

Role & Responsibilities:

• Working closely with an Account Manager processing orders for a group of National accounts.
• Overseeing the process from the order being received to being delivered, providing updates and support where needed.
• Liaising with other departments across the business.
• Completing data forms accurately and work to deadlines.
• This includes line forms, PowerPoints and QA certification for the products they are ordering.
• Handling customer queries
• Emails and phone calls with product queries, image requests, delivery discrepancies
• Generate reports to run through outstanding orders, sales data and any potential issues
• Provide excellent customer service at all times.

Skills & Experience Required:

• Previous experience in administration is a MUST
• Knowledge of Microsoft software including advanced Exel, V Look up and all other packages
• Good telephone manner
• Able to work under pressure using your own initiative but also working as part of a team
• Ability to manage own workload and balance priorities.
• Good numerical and problem-solving skills

Benefits:

• 33 days' annual leave
• Free parking on all sites
• Staff discount on all our products
• Employee Assistance Program
• Refer a Friend Scheme
• Training and development
• Eye care allowance
• Long service incentives and rewards
• Annual bonus scheme

If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you.