Retail Support & Operations Person - Full Time and Part Time

Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from the leading brands in the World. We are now expanding our business in the UK. We already have two stores in Belfast and are opening our first store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

ABOUT THE JOB:

Reporting to the Store Manager, Harvey Norman is looking for a Retail Support & Operations Person. The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience.

This is an excellent opportunity to work in a fast moving and dynamic retail company.

We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.

YOUR JOB:

• Build customer loyalty by providing a great, friendly and professional service.
• Oversee and process all online orders, for delivery and collection.
• Oversee the online emails and phone calls; respond to customer queries promptly and professionally.
• Process all branch transfers and purchase orders.
• Stock management (stock counts/batching/negative/aged stock).
• Goods Receipting.
• Merchandising.
• Assist on the Cash Desk during busy periods.
• Take ownership of customer service, responding promptly to customer queries.
• Process Credit Claims.
• Other duties that may be required from time to time to fulfil your role.

YOUR PROFILE:

• Customer Orientated - Thrive in a customer focused environment, be people oriented and be competent in problem solving.
• Attention to detail - Have a keen eye for detail and display alongside accuracy.
• Team & Collaborative Working - Works co-operatively and is a supportive member of the team. Actively helps and supports others to achieve team goals.
• Adaptable to Change - Be open and accepting of necessary change and innovation within the company, show a willingness to learn new ways to accomplish objectives.
• Positive attitude and outlook - You have a positive outlook on life, work, and self and you have an optimistic view of the future and your own performance.

YOUR QUALIFICATION & EXPERIENCE:

• GCSE’s or equivalent is required.
• Ideally have retail experience but not essential as excellent training will be provided.
• Strong attention to detail.
• Excellent organisational skills.
• Effective communication skills particularly through phone and e-mail.

WHY PEOPLE JOIN US:

• We’re dynamic and growing.
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.
• Our entrepreneurial spirit.
• Generous staff discounts.

WHAT YOU WILL RECEIVE:

• 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave.
• Ongoing training and development opportunities.
• Generous staff discounts.
• Birthday Day off (1 year service applies).
• Long service award.

Additional Information:

This is an 11-month fixed term contract with potential for permanency. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.