Reservations Agent

Role: Reservations Agent
Location: Stevenage, England

Salary / Rate of pay: £11.44 per hour

Platinum Recruitment is working in partnership with a popular hotel in Stevenage and we have a fantastic opportunity for a Reservations Agent to join their multi-hotel reservations team, based from their head office.

What's in it for you?

Take a look at some of the perks on offer:

• Pension
• Free on-site parking
• Referral programme
• Discount or free food
• Employee discount

Package

• £11.44 per hour
• Monday to Friday, no weekends

Why choose our Client?

Our client is an established brand with over 12 hotels in great UK destinations and pride themselves on their exceptional service.

What's involved?
As a Reservation Agent, you will be responsible for assisting guests and agents with their hotel reservations and providing exceptional customer service. This is an excellent opportunity for individuals with strong communication skills and a passion for hospitality.

Duties:

• Processing reservations and ensuring all guest information is entered correctly into the system
• Resolving any issues or concerns raised by guests in a timely and professional manner
• Answering incoming phone calls and assisting guests with their hotel reservations
• Responding to emails and processing/updating agent bookings
• Providing accurate information about room availability, rates, and amenities
• Ensuring guest preferences are noted and handling special requests
• Ensure a seamless guest experience by collaborating with other departments
• Maintaining knowledge of hotel policies, procedures, and promotions

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss this Reservations Agent role in Stevenage.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Hannah Allard

Job Number: 928672 / INDHOSP

Job Role: Reservations Agent

Location: Stevenage, England

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.