Repairs Scheduler

Posted 14 May by Building Recruitment Company
£14.00 per hour
Bodmin , Cornwall
Contract, full-time
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Posted by Building Recruitment Company

  
  
Repairs Administrator
Temporary Opportunity via BRC
  
Job Title:          Repairs Administrator 
Location:         Cornwall  (Hybrid working)
Sector:             Social Housing    
Type:                Temporary Contract 3- 4 Months +
Rate:                 £14.23 per hour (PAYE including holiday)  
Hours:              37 Mon – Fri 9-5 
  
BRC are working with a reputable Housing Association to recruit an experienced administrator on a temporary basis for 3-4 months with the possibility of extension. To support the busy repairs team and contractors delivering works to tenant’s properties
  
Job Information:
  
  • In this role, you will be responsible working closely with the repairs team, organising and managing the scheduling of emergency repair work orders, customer appointments and inspections to customer’s properties
  • Manage inbound and outbound calls to and from tenants regarding repairs to their properties
  • Maintain and manage accurate records in relation to workload, raising and processing orders and collating frequent updates on progress of all works from subcontractors
  • Manage repairs requests from tenants, booking and scheduling appointments with contractors and re-scheduling when necessary
  • Liaise with customers on the phone and via email
  • Answer queries raised by tenants relating to works being carried out, timescales and liaise closely with the trades staff and contractors relating to works
  • Monitor and maintain the scheduling systems to ensure status updates are received
  • To liaise closely with the managers of the service and provide seamless support in the management of cases, ongoing enquiries
  • Attend and participate in meetings with managers and stakeholders
  
Job Information:
  • Strong administration and organisation skills
  • Knowledge of using computer systems including Outlook
  • Customer service and social housing experience

Reference: 52654539

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