Repairs and Housing Compliance Officer

Repairs and Housing Compliance Officer

An exciting opportunity to join Certitude as a Repairs & Housing Compliance Officer as we continue to grow as London’s leading adult social care provider.

Salary: up to £36,000 per annum

Hours: 37.5 hours

Job Type: Permanent

Department: Housing

Location: Balham

Benefits

- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers & Perkbox (employee benefits platform - for wellbeing and discounts)
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The Housing Team’s aim is to deliver a high-quality housing management service/support across Certitude, which includes over 160 locations in multiple boroughs, and to ensure that a high-quality property and tenancy management service is delivered across all locations.

Our responsibility is to ensure the best outcomes for both the organisation and the people we support by ensuring that we provide appropriate support to ensure the people we support live in well maintained and good quality homes. We work closely with landlords (Registered Providers) in developing and implementing new contracted housing management services, and this important role will ensure our systems, contractors and processes are all working well to deliver the best quality services to the people we support, our colleagues and our partners.

Role Purpose

The role of a Repairs & Housing Compliance Officer is to liaise with colleagues, managers, families, external contractors and suppliers to ensure the delivery of repairs is effectively delivered to the required targets for all properties managed or owned by Certitude, and to support the team in ensuring all processes and housing systems within the housing department run efficiently and are compliant.

Duties will include:

- Support and lead on the activities required as set out in the Building Compliance Framework for the properties Certitude owns or leases.
- Support the Housing Team and operational managers in overseeing the repair performance of Certitude partner landlord’s maintenance contractors, ensuring that non-performance issues are escalated to senior housing managers where appropriate.
- Attend ad hoc building inspections when required and ensure that repair audit findings are resolved in a timely manner for the properties owned by Certitude and those where Certitude do not provide tenancy management.
- Manage the housing database, management systems and act as Administrator for the housing systems, equipment and the Housing section of the intranet.
- Oversee contractor performance and contractor management.
- Assist with the setting up of properties and residents on the housing database.

About you

To be a Repairs & Housing Compliance Officer at Certitude, the following are essential:

- Good all-round experience in working within repairs and maintenance.
- Experience of carrying out property inspections and identifying repairs.
- Experience of working in partnership with contractors, suppliers and frontline services.
- Good knowledge and experience of using Excel and producing reports.
- Ability to collect, record, maintain and report data intelligently using appropriate systems/methods in accordance with GDPR regulations.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

Do you want to be a Repairs & Housing Compliance Officer at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! If you have any questions, please email us.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Housing, Maintenance, Repairs, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.