Rent Recovery Support Officer

Rent Recovery Support Officer

Redbridge (Hybrid)

£17 per hour

Contract (5 months+)

The Role:

To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures

To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transactional and administrative tasks required to achieve this.

To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.

To help customers manage their arrears as they move between temporary accommodation solutions.

To work in conjunction with all other appropriate agencies to ensure maximisation of income for both residents and the organisation.

The Candidate:

• Level 4: Specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in an area of work or study. May be evidenced by: Certificates of higher education; NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application in the course of experience.
• Working in the public or social housing sector
• Working with income and rent accounts to increase income recovery
• Use of financial information systems, spreadsheets, databases

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .