Renewals Specialist

Posted 2 May by Brampton Recruitment
£24,000 per annum
Stoke-on-Trent , Staffordshire
Permanent, full-time
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Posted by Brampton Recruitment
  • Proven experience in a fast-paced administration/customer service role
  • Must be personable with excellent communication skills
  • Knowledge of Microsoft Office, including Excel

Our client is one of the UK’s largest and fastest-growing distributors, providing products and services to a range of clients.  This fantastic company is recruiting for a Renewals Specialist to join their team to look after the renewal process – from collating them to cross-selling.  The Renewals Specialist role would be a great fit for a candidate from a fast-paced administrative background. Training will be provided.
  
Job Description:
  • Meet or exceed monthly targets by managing the process of renewals from initiation to closure, and identifying opportunities to upsell
  • Building ongoing relationships with customers to provide high levels of customer service
  • Providing quotes to customers, ensuring transparency within the terms and prices, and owning the process of providing renewal quotes to relevant vendors
  • The Renewals Specialist will provide, sell and negotiate renewals information, pricing, special offers and promotions to customers
  • Plan outbound calls to customers to upsell multi-year contracts or upgrades
  • Use of internal systems to generate upcoming renewals and ensure the system is accurate at all times to provide data for reporting and decision-making
  • Forecast and commit details accurately after following up with resellers and vendors
  • Ensure compliance with SLAs and achieve KPIs to demonstrate the success of customer retention and revenue growth 
For the warehouse Administrator role, it would be good to see candidates with the following :
  • Proven experience in a fast-paced administration/customer service role
  • Must be personable with excellent communication skills
  • Strong attention to detail
  • Proactive/quick thinking
  • Knowledge of Microsoft Office, including Excel
  • Ability to work independently
Hours:  Monday – Friday 9:00 am – 5:30 pm
Salary:  £ 24,000 + £12k commission OTE

Benefits:
  • 25 days holiday plus bank holidays
  • Social events
  • Health care cash plan paid for by the company
  • Income Protection Scheme
  • Employee Assistance programme
  • Loyalty awards for key service milestones
  • Cycle to Work Scheme
  • Enhanced maternity, paternity, and shared parental leave
  • Holiday purchase scheme
  • Award-winning Learning & Development team
  • Internal career opportunities
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Reference: 52577889

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