Renewals Specialist
Posted 2 May by
Brampton Recruitment
- Proven experience in a fast-paced administration/customer service role
- Must be personable with excellent communication skills
- Knowledge of Microsoft Office, including Excel
Our client is one of the UK’s largest and fastest-growing distributors, providing products and services to a range of clients. This fantastic company is recruiting for a Renewals Specialist to join their team to look after the renewal process – from collating them to cross-selling. The Renewals Specialist role would be a great fit for a candidate from a fast-paced administrative background. Training will be provided.
Job Description:
- Meet or exceed monthly targets by managing the process of renewals from initiation to closure, and identifying opportunities to upsell
- Building ongoing relationships with customers to provide high levels of customer service
- Providing quotes to customers, ensuring transparency within the terms and prices, and owning the process of providing renewal quotes to relevant vendors
- The Renewals Specialist will provide, sell and negotiate renewals information, pricing, special offers and promotions to customers
- Plan outbound calls to customers to upsell multi-year contracts or upgrades
- Use of internal systems to generate upcoming renewals and ensure the system is accurate at all times to provide data for reporting and decision-making
- Forecast and commit details accurately after following up with resellers and vendors
- Ensure compliance with SLAs and achieve KPIs to demonstrate the success of customer retention and revenue growth
- Proven experience in a fast-paced administration/customer service role
- Must be personable with excellent communication skills
- Strong attention to detail
- Proactive/quick thinking
- Knowledge of Microsoft Office, including Excel
- Ability to work independently
Salary: £ 24,000 + £12k commission OTE
Benefits:
- 25 days holiday plus bank holidays
- Social events
- Health care cash plan paid for by the company
- Income Protection Scheme
- Employee Assistance programme
- Loyalty awards for key service milestones
- Cycle to Work Scheme
- Enhanced maternity, paternity, and shared parental leave
- Holiday purchase scheme
- Award-winning Learning & Development team
- Internal career opportunities
Reference: 52577889
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