Recruitment Officer - French

A fantastic permanent opportunity,  for a native French  speaking customer service person.......

We are looking for someone who can undertake a duel role, getting involved in recruitment and customer service. 

The role - 

Our French Speaking Customer Service Advisor will:

• Utilise your exceptional French language skills to create an impeccable end to end customer experience
• Support potential French franchisees looking to take on a franchise and guide them through every step of their journey
• Be the first point of contact for our French customers and consumers
• Build strong relationships with our franchisees both in France and internationally
• In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
• Support colleagues and team members with other non-French country-specific activities as required

Our Customer Service Advisor will have:

• Fluency in spoken and written French
• Experience in a telephone-based customer service role
• Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
• Customer relationship/customer account management experience
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy, ideally with some export administration experience
• An eagerness for problem solving, improvements and delivering solutions
• Confident IT skills including MS office
• Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy

We offer:

• Salary of up to £29,000 depending on experience
• Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre, near Lichfield)
• Company-wide training programme to develop key skills and a supportive and friendly team
• 25 days holiday, plus bank holidays
• Staff purchase scheme – take home products for FREE
• Non-contributory private health care and critical illness cover
• Generous contributory pension scheme
• Life insurance at three times salary
• Employee assistance programme
• A varied and autonomous role with a financially stable business

Do you have the skills, resilience and passion to take on this new opportunity, if so apply now.