Receptionist

Receptionist | Professional Sector| Gibraltar | Competitive Salary & Benefits Package

Experienced Receptionist required for an established professional corporate company based in Gibraltar. The role of Receptionist is essential for our client and contributes to the maintenance of a first class, efficiently run company. This is a Front of House role, as well as undertaking switchboard and meeting room reservation duties. The main focus of the role is the provision of exceptional client care demonstrating professionalism and attention to detail at all times. Previous experience in a professional sector company is required for this role. You must live locally to Gibraltar.

What's on offer to you?

• Professional working environment with daily challenges
• Excellent working conditions, benefits and holidays

What You Will Be Doing

• Meet and greet all internal and external clients in reception and client meeting rooms informing appropriate staff of their arrival and ensuring that an exceptional standard of customer service is provided at all times.
• Keep the client reception area immaculately presented at all times.
• Ensure meeting rooms are prepared, vacated on time and maintained, this includes stationery and equipment preparation.
• Develop close working relations with the kitchen, facilities, building security, cleaning, maintenance, IT and other areas of the company to provide a smooth running service for internal and external clients.
• Operate the switchboard to professionally receive screen and direct calls to appropriate person/department, divert calls to voicemail when no-one is available and take concise messages when appropriate.
• Receive, process and manage meeting room reservations accurately and efficiently on the computerised meeting room booking system.
• Complete all reception related documentation in an efficient and timely manner.
• Provide prompt and efficient administrative support to clients as requested.
• Book concierge requests (e.g. booking taxis and couriers) in accordance with client instructions and ensuring adequate records.
• Effectively manage the various service email inboxes in conjunction with colleagues.
• Receive, sort and log by hand delivery mail/packages and couriers notifying the post room and appropriate staff of the delivery of items.
• Monitor visitor access and maintain security awareness.
• To be professionally presented at all times, wearing the uniform provided.
• Undertake all duties in a positive and professional manner. Be tactful, patient, tenacious and approachable at all times and escalate matters when necessary.
• Providing relief support for other members of the team, e.g. due to planned and unplanned absence

What You Will Need to Succeed In This Role

• Educated to GCSE/O-level standard or equivalent including English and Maths grades A-C.
• Proven experience in a front line customer service role preferably within a professional services or partnership environment. Exceptional hospitality/airlines experience would be considered.
• Experience of managing reception services in an organisation with boardroom facilities of 10 meeting rooms or more.
• Experience of handling complaints and dealing with challenging customers.
• Able to successfully form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds.
• Able to prioritise work due to constantly changing circumstances.
• Good keyboard skills and IT Literate including Microsoft Office Word, Outlook and Excel.

Keywords: Receptionist| Gibraltar | Booking System | Board Meetings | Company Diary