Quality Assurance Technologist

Quality Assurance Technologist
Redditch
Permanent
£28,000 - £31,000 p/yr

What’s on offer?

• Monday – Friday
• 6am – 2:30pm
• 33 days annual leave including bank holidays
• 4x death in service
• Discount package (days out, retail, gym memberships etc)
• Health and wellbeing package including GP hotline

The responsibilities of the Quality Assurance Technician:

• Work effectively as an internal quality assurance compliance auditor, carrying out audits in the following areas in line with scheduled requirement: GMP, CCP’s, Label and Date Coding, Traceability, Hygiene, Fabrication, Product quality, Documentation and Paperwork, Production processes and procedures. Ensuring full documentation of the audits and clear communication of audit results including non-conformance root cause follow up and verification of closure to prevent repeated issues.
• Investigate in light of food safety, quality or legality issues, obtaining full traceability information and communicate findings to management team.
• Follow QA procedures and systems to ensure compliance with required third party audit and customer code of practise standards.
• Manage Olympus Auto verification system, Metal Detectors, Check Weighers, ensure that all is set up prior to pre-production runs and provide support as required during operations.
• To be the first point of call for all other operational departments requiring food safety, legality, quality support/advice with the day to day factory operation
• Investigations to be carried out for; out of specification results (OOS) for Microbiological, Allergen, Nutritional individual, or trending issues; Customer complaints; Foreign body including metal and glass damage/breakage. Root cause analysis to determine actions required to resolve and prevent re-occurrence.   
• Identify and issue documented Non-conformances, Concessions, Hold notifications. Manage the systems in place to ensure product and process is controlled. Ensure all Quarantined goods are managed appropriately and in a timely manner      
• Carry out routine validations in accordance with HACCP scheduled requirement, support with new process validations as required
• Attendance at new product/process trials to ensure smooth transition for launch
• Play an active role in the complaints reduction action plan working with operations to drive high product quality standards
• To be a key member of the audit traceability team
• Communicate effectively with all the departments and across all levels
• Ensure effective documented hand over to the next shift to maintain consistency in standards
• Provide support and guidance to the Quality Assurance Technicians
• Provide cover for the QA Technicians tasks during absence as requested by Technical management
• Fully understand and comply with all department and company policies and guidelines
• Work positively and cross functionally with all departments to drive continuous improvement in product quality and QA systems
• Any other duties or project work may be assigned as deemed necessary to the needs of the business.

The accountabilities of the successful Quality Assurance Technologist:

• QA audit schedule compliance – completion rate KPI
• QA procedural third party and customer audit compliance – QA area level of NC’s raised
• Accuracy of equipment set up (MD, CW, Olympus etc) – Level of errors identified
• Hold/Quarantine item management – Number remaining open / not dealt within required timescale
• Investigation completion rate – Level of open investigation post required completion date
• This role has a responsibility for food safety, brand integrity and Health and Safety

The successful candidate MUST:

• Minimum two-year experience in food industry production or QA or Technical role
• Fluent English language
• Food Safety qualification at Level 2 or higher
• Proficient in Microsoft applications, outlook, word, excel, powerpoint etc
• Internal auditor experience