Project Executive

Leading corporate firm, established over 110 years, who consistently win awards for being a great place to work, have a permanent opportunity for a Project / Learning & Development Executive. You will fully support the delivery of all in-company courses and provide administrative support to external clients throughout the entire learning journey. This is an extremely busy role as you will be project managing an average of 6 courses per a day, which can be inhouse or global!

While working as part of a highly collaborative team, you will be responsible for driving operational excellence, supporting course leaders and delegates to ensure a smooth, world-class experience. L & D experience not essential - simply a proven track record of managing projects or process and being able to develop professional client relationships:

Duties

- Responding to a variety of queries and taking full responsibility for resolution

- Liaise with external trainers to organise and plan the delivery of courses

- Ensure all PD client customers receive a premium level of service through regular engagement and onboarding calls.

- Ensure the smooth delivery of PD courses, managing the enrolment, transfers, and cancellations of delegates, providing joining instructions

- Invoicing for courses and expenses as well as dealing with client/customer payments

- Manage course evaluations for all courses, monitoring quality and providing regular reports as required

- Identify ways to Improve the service level for the client at each step of the journey

- Capture all client information on the crm, maintaining excellent hygiene

- Ensure all course materials are correct and delivered to the right location in a timely manner

- Coordinate with finance and support of resourcing requests

- Room set up for in-company clients and liaising with facilities team

Qualifications & Experience

- Experience of working in a client facing role within any sector.

- Experience in operational roles and managing multiple projects - able to demonstrate the ability to multitask within a busy role!

- Strong interpersonal skills - able to collaborate and engage with wide variety of stakeholders is essential.

*The team have exciting growth plans, hence, there will be lots of opportunities to take on additional responsibilities!

Location: West End (office based full time due to being able to facilitate the courses)

Hours: 9am - 5pm

Benefits: Bonus, 28 days holiday (plus bank holidays), life insurance, private medical, generous pension, offices closes throughout the Christmas break etc.