Portfolio Manager

Our client is a privately owned collection of companies specialising in residential properties. They manage a diverse property portfolio, focusing on effective and efficient management handled entirely in-house at their bespoke office in East Dulwich.

Their dedicated team strives to provide stable, well-maintained living conditions for their tenants. Led by two directors, our client maintains a straightforward and honest approach to property management.

As the Portfolio Manager, you will be responsible for supporting the Head of Property Management in maintaining and updating tenant and property profiles, managing compliance, and ensuring effective communication with tenants and service providers. This role requires meticulous record-keeping, excellent communication skills, and the ability to manage multiple tasks efficiently.

If this sounds like a role that you would thrive in, please get in touch today!

Responsibilities will include:

• Scanning and uploading documents to Alto and Shared Drive
• Creating and maintaining tenant and property profiles on Alto
• Preparing and sending documentation for new and renewal tenancies on Adobe Sign and chasing outstanding documents
• Ensuring compliance with all legal requirements and sending prescribed information to tenants
• Generating and sending ad hoc service charge demands and invoices to leaseholders; monitoring and liaising on outstanding payments
• Managing rent collection, producing weekly rent reports, and liaising regarding overdue rents
• Producing quarterly rental account statements
• Processing payments, maintaining property ledger, and completing tasks on Alto
• Generating accounts ledgers for each landlord company and liaising with accountants
• Monitoring compliance with safety regulations and managing renewals of safety certificates
• Scheduling and managing inspections and managing Head of Property Management’s appointments
• Coordinating tenant transitions, including check-ins, check-outs, and utility changes
• Communicating effectively with tenants through welcome and check-out emails
• Setting up new deposits with the Deposit Protection Service (DPS)
• Assisting with the coordination and oversight of maintenance activities, ensuring timely and cost-effective resolutions to property issues
• Providing additional support to the Head of Property Management as needed.

Personal specification:

• Proven experience in property management administration or a similar role
• Proficiency in property management software, preferably Alto
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• Knowledge of property management regulations and compliance requirements
• Experience with financial record-keeping and invoicing would be desirable
• Ability to coordinate and oversee maintenance tasks, ensuring they are completed efficiently.
• Detail-oriented and proactive
• Excellent problem-solving skills

It is important to note that this is a 12 month contract.

The salary for this role will be in the region of £30,000 to £35,000 depending on experience. Working hours are Monday to Friday 9am to 5pm.