Pension and Investment Case Handler - Level 4

Our client is hiring Level 4 qualified Pensions and Investment Complaint Handlers to support a review project. You will be examining how different pension and investment products were sold, checking whether correct and appropriate procedures were followed. On top of being Level 4 qualified, you must also have knowledge of pension and investment products such as SIPPs, OEICs, ISAs, Non-ISAs, and bonds, and have good experience in handling complaints relating to product advice and suitability.

Location: Remote
Rate: £250 per day (inside IR35)
Hours: Monday - Friday, 8 hours per day

Role:-

• Review and access how Pension and Investment products were advised and sold to customers.
• Act as an SME and provide knowledge and advice about different product to your team
• Review case handling and complaint handling procedures.
• Work with pension products, primarily SIPP wrappers containing underlying funds, in both accumulation and decumulation phases.
• Work with investment products such as OEICs, both ISA and non-ISA, and Onshore and Offshore Bonds.
• Review complaints related to Venture Capital products like VCTs and EIS schemes and DB pension transfer advice.
• Conduct case reviews, assess various provider responses, and progress cases through an agreed process flow.
• Review and support team members with understanding of customer journey and products
• Review data and evidence gathered within the scope of customer complaints to assess eligibility.
• Liaise with relevant third parties via phone when required.
• Adhere to processes, procedures, and regulatory guidelines such as FCA and COMP rules.
• Generate required response letters.
• Work within a claims management workflow system.
• Ensure a focus on data protection.

Essential Experience:-

• Experience in reviewing complaints within the Pensions and Investment field is a MUST.
• Experience as a case handler
• Must have a level 4 qualification within Pensions and Investments
• Ability to work within demanding deadlines (workflow & time management).
• Ability to attain and maintain specified quality and production targets.
• Demonstrate an ability to work with honesty, integrity, and trustworthiness.

If you have Pensions and Investment complaint experience, send your CV to Diana Duggan Associates without delay!