Payroll Support Coordinator

Payroll Support Coordinator

North St Albans, Hertfordshire | £35,000 - £40,000 per annum

Our client is a leading payroll consultancy firm based just to the North of St Albans. They provide exceptional weekly and monthly payroll services including PAYE, CIS, and umbrella company payrolls to a large portfolio of clients across various industries. With a focus on accurate, compliant, and customer-centric payroll solutions, they have earned a reputation for reliability and excellence in the region.

We are currently seeking a talented Payroll Support Coordinator to oversee the vital operations that facilitate seamless payroll processing for our client's diverse customer base. In this client-facing role, you will lead a team responsible for new starter processing, high-volume data entry, and addressing customer payroll queries related to taxation, compliance, and more.

Payroll Support Coordinator Key Responsibilities:

• Manage the day-to-day activities of the payroll support services team
• Ensure accurate and timely processing of new employee setups and data updates
• Oversee high-volume data entry tasks related to payroll adjustments, starters/leavers etc.
• Act as the primary point of contact for client payroll queries across areas like PAYE, tax, compliance
• Provide expert guidance to clients on payroll-related matters, ensuring compliant practices
• Maintain up-to-date knowledge of payroll legislation and implement process improvements
• Collaborate with payroll processing teams to streamline operations and enhance customer service

Requirements and Experience:

• Proven experience in a payroll support services or payroll customer support role
• Strong understanding of UK payroll legislation including PAYE, NIC, SMP, SPP etc.
• Excellent customer service skills with the ability to build positive client relationships
• Confident in explaining complex payroll/tax matters to internal and external stakeholders
• Proficiency in payroll software
• Excellent organizational, multitasking and problem-solving abilities

Benefits:

• Competitive salary of £35,000 - £40,000 per annum
• Opportunities for training and career development
• Friendly team culture focused on service excellence
• North St Albans offices with free parking and amenities nearby

If you are an experienced payroll professional looking to take the next step in managing vital support services, apply today! We welcome your CV.