Partner Implementation Facilitator / Project Manager - Legal SaaS

Are you the type of person that loves solving problems?
Do you think critically and relish in the feeling of a successful complex project done well?

Actionstep UK is innovating and growing faster than anyone else in the legal practice management software space. We’ve grown 10x in 3 years and continue to grow 25% each quarter.

Yes, we have a market-leading SaaS solution BUT what sets us apart is our people. Our team is world class.

Would you like to be remembered as one of the key players in moving the legal sector forward into a new era of innovation and efficiency?

If so, this is your chance to make the best career decision of your life.

Role Info:

Partner Implementation Facilitator / Project Manager
London Based / Home Working
£65,000
Plus Great Benefits & Perks

Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic Saas business with a global customer base and team.
Team: Global leadership team

Your Background / Skills: Software Implementation, Project Management, Excellent Communication / Stakeholder Engagement

Overview:

This role is about making sure our partners, who help law firms use our software, do their job well. You'll oversee projects, help enable our partners, and make sure they have what they need to set up and support our software effectively. Your goal is to ensure our partners are successful, so in turn, our customers are happy with our product.

Who we are:

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.

We are committed to innovation and excellence, seeking an Delivery Success Manager to join our Partner Enablement team. This role is pivotal in supporting our Certified Consulting Partners (CCPs) through the implementation process of Actionstep solutions.

The Partner Implementation Facilitator / Project Manager Role:

As Partner Implementation Facilitator, you will oversee the successful deployment of Actionstep software through our Certified Consulting Partners, ensuring a smooth and effective implementation process. This role will require a deep understanding of software implementation, project management skills, and the ability to work closely with partners to facilitate their success.

This role is all about making sure our partners, who help law firms use our software, do their job well. You'll oversee projects, help enable our partners, and make sure they have what they need to set up and support our software effectively. Your goal is to ensure our partners are successful, so in turn, our customers are happy with our product.

What a Typical Day Might Look Like:

+ Leading and managing the end-to-end process of Actionstep implementations ensuring projects are delivered on time, within scope, and budget
+ Developing detailed project plans to track progress
+ Serving as the primary point of contact for CCPs during the implementation process
+ Conducting comprehensive project evaluations post-implementation, gathering feedback to identify areas for improvement and implementing lessons learned in future projects

About You:

+ Significant experience in software implementation, preferably within a SaaS environment
+ Strong project management and organisational skills, with the ability to manage multiple implementations simultaneously
+ Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving
+ Knowledge of legal practice management software or related industry-specific technologies is highly desirable
+ Ability to work independently in a remote setting, while also being an effective team player
+ Relevant qualifications in IT, project management, or a related field

What we offer in return:

+ Flexible working
+ Unlimited leave
+ Competitive salary
+ Pension contributions
+ Private medical, dental and life insurance (coming soon)
+ Socials, lunches and team-building events
+ Outstanding office overlooking St. Katharine's Docks, with free barista-made espresso drinks and free beer on tap
+ Relaxed and friendly team who genuinely care about and trust one another
+ Fantastic training and development opportunities

Sounds like a good fit? Apply here for a fast-track path to our Regional VP.

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