Operations Supervisor

Operations Supervisor JD.pdf

Essentials Behaviour Standard.pdf

Conditions of Service.pdf

Do you genuinely love people and instinctively know how to bring the best out in them?Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment?We have an amazing opportunity for you to join our team as an Operations Supervisor.  

Working in our busy leisure centres, you will be responsible for running the shift, delivering great customer service, and looking after our staff and customers. Background in leisure operations is not essential and we welcome applications from candidates with experience in hospitality, retail, or other customer service environments.

What we offer: 

• Generous holiday allowance (32 days, rising with service up to 40 days)
•  Paid sick leave
•  Company pension
•  Flexible working hours
•  Opportunities for training, career growth and development
  
•  Free membership across all our centres with access to fitness classes, gyms, and swimming pools
•  Cycle-to-work scheme
•  Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more) 

No two days will be the same and you will be responsible for:  

• Assuring the training, development, and performance of your team. Leading by example to make a positive difference in their ability to perform safely, efficiently, and professionally and deliver superior customer service.
•  The smooth running of day-to-day operations of the venueto deliver a seamless and positive service experience for all customers. 
•  Interacting with customers and resolving enquiries and complaints in a calm and professional manner, leading to exceptional member satisfaction. 
•  Ensuring compliance with health and safety, risk assessments, security regulations and protocols through all services and activities.

Our ideal candidate will be: 

• Decisive, fair, and consistent problem-solver with critical decision-making skills, able to organise and prioritise to strategicallydevelop creative solutions for complex issues.
•  Able to clearly convey information and ideas; engage and connect with a wide range of internal and external stakeholders. 
•  Great listener with excellent customer service skills able to effectively manage difficult situations. 
•  Experienced leader with a proven track record of success and a genuine desire to engage, motivate and develop a team. 

• Royal Commonwealth Pool - Full-time permanent, 35.75 hours per week 
• Dalry Swim Centre - Full-time permanent, 35.75 hours per week
• Royal Commonwealth Pool - Part-time permanent, 14.25 hours per week
• Jack Kane Sports Centre - Part-time permanent, 20 hours per week

Closing Date: 26 May 2024

Assessment Date: 31 May 2024

Registered Scottish Charity No: SC027450

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.