Operations executive

Operations executive - Required for this luxury tour operator, homebased with 1 days every two weeks in a central London, salary up to £35,000 plus great benefits including £2,000 bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must, ideally working for a luxury brand. The role is supporting their two biggest billers and director

Operations executives duties
-Dealing with new bookings which can vary between a luxury trip around Europe to a Tanzania safari, to a tailor-made journey in Japan.
-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
-Ensuring that services such as hotels, private tours, entrances, flights and other services are booked accurately and in a timely manner
-Finalising travel documents and ensuring they go out to clients within deadlines set per country
-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
-Ensuring that the CRM system, reservations system and other portals they use are kept up to date
-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
-Dealing with emergency phone calls, if clients have any issues whilst on their holiday
-Supporting the director in his absence - duties will include keeping on top of his inbox and action emails when needed, answering calls, Diary management

Operations executives skills required
-Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a tour operator. Ideally supporting some of the biggest billers in the business
-A strong team player who brings positive energy and an attitude to their work
-Experience in working with both DMC's and direct suppliers in previous roles
-An analytical person who is confident formulating processes and then successfully implementing them
-Someone with excellent organisational skills and strong attention to detail
-The ability to work under pressure and accustomed to working to operational deadlines
-Excellent customer service skills and a strong command of written and spoken
-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
-Someone with a deep passion for travel and new experiences

What they are offering:
-A base salary of £30,000 - £35,000 per annum. Performance bonus of £2,000 per annum
-23 days of paid holiday (excluding public holidays)
-An extra day off for your Birthday
-A wellness day off which includes a spa treatment
-2 Volunteer days off a year
-£1,000 of personal travel credit each year to use on personal holidays
-Discounted worldwide travel for you and your family
-Paid learning and development courses
-Contributory pension
-Book Club with access to 2 free books or audiobooks per month
-Opportunity to join a dynamic and fast growing international company

If you are interested in the above role please apply online or send your cv to quoting DT58769

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk