Office/Operations Manager

Office/Operations Manager

We are working alongside an award winning, and highly successful, Law Firm in York, to assist them in their continued growth by recruiting an Office/Operations Manager. This is a senior position within the firm, working alongside the Partners to achieve a strategic growth plan, whilst also managing the daily operation.

The purpose of the role is to maximise efficiencies within the firm, as well as ensuring an outstanding service to their clients. This will be achieved by developing operating processes, effectively managing and maximising capacity within the fee earning and admin teams, and., ensuring excellence at every touch point of the client journey.

The Office/Operations Manager will closely work alongside the Partners in the following areas:

• Assisting Partners to formulate and implement business plans including budgets and developing operating processes.
• Management of Partners’ diaries.
• Planning and delivery of the firm’s core management activities in accordance with the firm’s schedule of business.
• Operational delivery of compliance matters and guidance.
• Management of solicitor continuing competence and training.
• Overseeing client onboarding and matter closure procedures, developing the client journey to ensure maximum satisfaction.
• Analysis of staff monthly reports, taking action where required to ensure that capacity is managed effectively within the team as well as line managing a small admin.team.
• Monitoring KPI’s; providing regular reports to the Partners on progress and areas for improvement as well as managing client file review processes.
• Continuous improvement and review of use of the firm’s systems and processes, including case management system, Office 365, ID verification systems etc.
• Facilities and office supplies management.
• Operational and admin. support with HR matters.
• Co-ordination of delivery of staff personal development plans, holidays and absences.
• Management of monthly team meetings (including note taking)
• Assisting with marketing and event management when required.

The ideal Office Operations Manager will have the following:

• Experience within a similar role, as well as demonstrable experience in developing efficiencies whilst striving for continuous improvement.
• Professionalism, drive and ambition.
• A pro-active approach to work and the confidence to challenge situations and Partners.
• Project management experience.
• The ability to provide solutions, enhance and develop relationships both externally and internally and act as an amazing brand ambassador for the firm in general.

In return you will receive:

Salary £35-40K plus profit share (approx. £8K+/year)

Free Parking

Group income protection

33 days holiday plus Christmas holidays

Stakeholder pension

Support and appreciation from two exceptional and inspirational owners as well as the love and affection of a beautiful office dog!

Office manager/operations/management/reports/budget management/procedures/HR/diary management