Office Manager / Administrator - Not-for-Profit

Role Purpose

An essential role in the effective running of the office and building facilities, the Administrator position will sit at the centre of the organisation providing key administration across the breadth of our teams.

Responsible for corporate hospitality, the Administrator will provide excellent in-person customer care for visitors to the organisation’s central London Hub and act a first point of contact via the organisation’s in-bound telephone hunt groups.

Working in support of the Office & Facilities Manager, you will ensure the implementation of the organisation’s health and safety procedures on daily basis and contribute more generally to the management and maintenance tasks of the Hub and the estate.

Dynamic and able to contribute either independently or as part of a team, you will work with a hands-on approach to establish and help maintain the systems needed to propel the organisation forward.

You will also assist the Engagement & Communications department with ongoing outreach projects, by contributing to periodic fundraising fulfilment tasks related to appeals mailings, and by supporting outward-bound telephone campaign tasks.

Your knowledge, flexibility, energy, and professionalism will place you at the heart of the team making you a vital component in the organisation’s continuing success.

Key Responsibilities

• Provide a professional level of corporate hospitality to all visitors to the Hub, from handling visitor bookings, to meeting and greeting, and the provision of refreshments on the day.
• Support the work of the wider team by responding to in-bound general enquiries via telephone and email, and proactively support the Engagement & Communications team respond to supporter and donor-related enquiries, as required.
• Work to assist the Engagement & Communications team deliver outward-bound communications tasks, such as periodic mass mailings, and ongoing targeted telephone correspondence.
• Provide efficient administrative support to our specialist teams, undertaking tasks such as scanning and photocopying; and take responsibility for the development & maintenance of paper and electronic filing systems in support of the Office & Facilities Manager.
• Be responsible for the circulation of incoming post and the dispatch of outbound mail; and be responsible for the circulation of electronic information to colleagues across the organisation as required.
• With-a-hands on approach, assist the Office & Facilities Manager in maintaining a facilitated office service for the tenants of the Crane Grove estate, ensuring that health and safety, tenancy services, and general estate maintenance and management tasks are delivered.
• To act as keyholder and unlock/lock the Hub and wider building on a daily basis.
• At the request of the Office & Facilities Manager or other senior colleagues, undertake any other duties that are consistent with this post.