Office and Customer Service Manager

Are you a dynamic Office & Customer Service Manager, who is looking for an exciting new challenge? Do you have outstanding customer service and leadership skills? If so, this could be the perfect role for you!

Our client is based on the outskirts of Wokingham and are looking for the perfect Office & Customer Service Manager to join their growing team. You will oversee daily office operations and lead the busy team to ensure delivery of customer service processes to a high standard as well as continuous customer satisfaction, working to SLAs while monitoring performance data. This is a fully office-based role working 8:30am to 5:00pm with a salary of up to £50,000 depending on experience as well as a fantastic 12% discretionary bonus plus a range of wonderful extra benefits!

If you're ready to take on this exciting challenge and contribute to our clients amazing commitment to excellence within the energy efficiency sector then apply today! Due to the location, you need to be driver.

Key Responsibilities:

• Cultivating a 'customer-first' attitude and driving a culture of exceeding customer expectations throughout the team.
• Providing coaching, training, and leadership to ensure that the Customer Service Team consistently meets and surpasses performance targets.
• Conducting thorough analysis and providing valuable insights on customer service performance, generating daily and weekly reports to track progress.
• Drive continuous improvements and enhance the overall quality of service delivery.
• Effectively managing and maintaining customer information within the company's CRM system, ensuring accuracy and compliance with data protection regulations.
• Ensure customer requirements are clearly understood and translated into successful projects, delivering high-quality results and exceeding customer expectations every step of the way.
• Collaborating closely with key stakeholders across the organisation to develop and implement a customer-centric approach, aligning strategies with broader business objectives.

Skills:

• Clear communicator.
• Team player.
• Creative problem solver.
• Tenacity.
• Analytical thinker.
• Organisational skills.
• Tech savvy- Proficient in the Microsoft Office suite, Teams as well as CRM software.
• Resourcefulness.
• Organisational proficiency.

Benefits:

• Amazing salary of £45,000 to £50,000
• 12% annual performance bonus.
• Up to 6% pension contribution.
• 25 days leave, plus bank holidays (increasing to 28 days after 5 years' service).
• £600 annual personal development budget.
• Regular staff events.
• Referral scheme - earn up to £500 for each successfully recommended employee.

If this is the perfect role for you, then apply today!!!