Night Concierge (Mental Health)

SER are currently working alongside a Mental Health Service based in the Basildon, Essex area who are currently seeking a Night Concierge to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: Night Concierge (Mental Health)

Location: Basildon, Essex

Contract: Permanent - 40.25 hrs per week, across a 7-day rota, as agreed by management.

Shifts: 3 shifts one week, 4 shifts the next

Salary: £25,183.62pa

Closing Date: Monday 6th May 2024

Short Listing: On or before Tuesday 7th May 2024

Interview: Face to Face interviews will take place on 15th & 16th May 2024

About this role:

The Night Concierge has responsibility and will provide visiting support as well as first contact, safeguarding, and support to the clients at night in the West Essex services. The post-holder will be responsible for dealing with emergencies, carrying out Health and Safety checks, and communicating any concerns or events to the out of hours On Call Manager. At times this will be a lone working position and at other times there will be support from other night staff.

• To provide visiting overnight waking cover at various schemes across Essex services and be the first point of contact for clients during the night
• To maintain the safety and security of clients and to provide visiting service throughout the night shift. Undertake regular Health and Safety checks, monitoring the CCTV system and addressing challenging behaviour effectively
• To maintain a full and accurate log of events, report on incidents, record contact with clients and report any maintenance issues
• To take immediate appropriate action in the event of an emergency
• To make contact with emergency services and the on-call manager.
• To ensure a safe and healthy environment for clients in line with role and responsibilities.
• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.
• Attend and participate in team meetings and other meetings where applicable.
• Engage with clients within established boundaries in order to build rapport.
• Provide practical support to clients throughout the night shift.
• Be responsive to the presentation of clients and take reasonable precautions to manage risk, including deescalating and seeking appropriate assistance when necessary from emergency services.
• To act as a triage service for the On-call service

Essential Requirements:

• Able to respond to and interact effectively with clients, including when faced with challenging or difficult behaviour
• Experience of working with adults with enduring mental health needs or a similar field
• Able to work flexibly across 7 days a week on a shift rota basis

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2022 - 2024.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.