New Account Coordinator

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a  NEW ACCOUNT COORDINATOR .

This role will support the set-up of new customer accounts, working in a team of approx. 6. The  NEW ACCOUNT COORDINATOR  is a new role that has become available due to growth.

For the role of  NEW ACCOUNT COORDINATOR , you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the on-boarding process.

The  NEW ACCOUNT COORDINATOR  is available immediately for the right person.

• Salary circa £23,000-£25,000 per annum, dependent on experience.
• Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
• Support & training from an experienced manager.
• Modern, polished offices
• 20 days holiday plus 8 bank holidays
• Government pension scheme
• Free on-site parking

The main duties included within the role of the  NEW ACCOUNT COORDINATOR , are:

• Providing quotations to new customers
• Completing the set up and on boarding of new customers
• Building strong working relationships with customer accounts
• Logging queries on the in-house system
• Handing new customers to the underwriting team in order to get them approved for set up
• Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
• Completing and sending out relevant documentation
• Chasing up any missing information/documents
• Ensuring that projects and support tickets are updated daily
• Generating reports when required
• Answering queries from the internal account management team
• Providing IT system training to new customers
• Escalating any underwriting queries to the management team