Membership and Events Administrator/Secretary - Hybrid/Remote

We are seeking a highly organised and detail-orientated Membership & Events Administrator. 15 hours per week - lots of flexibility.

This is a part time role and the working days are flexible as long as adequate staff cover is provided to the organisation. You would be required to meet with the other staff members fortnightly, with other hours worked hybrid from home or as agreed.

Responsibilities (not limited to)

Membership

• Manage new member applications from start to finish
• Manage membership - in liaison with GM and FM to ensure renewals are managed efficiently and effectively
• Liaison with CRM provider
• Telephone and Email communication with members and potential members.
• Update individual membership records - e.g. addresses, membership categories, etc.,
• Prepare exports of data for mailings and directory
• Prepare and distribute membership packs for mailing

Events

• Be able to set up event sales online (Ticket tailor & CRM)
• Prepare sales emails
• Manage and monitor sales
• Provide updates to organisers
• Provide lists to attendees, organisers, etc
• Provide badges for attendees and other materials as requested
• Maintain Access database of attendees

Tours

In liaison with volunteer Tour Organisers

• Manage traveller lists
• Provide badges for travellers
• Provide other materials requested by organisers (prints, scarfs, plaques, etc as gifts)

Other duties

• Emails, phone calls, answerphone and post, as well as covering for other members of the team.

Skills (Essential):

• Experience of database management
• A good understanding of data protection legislation and implementing best practices from the data protection policy and legislation for GDPR.
• Attention to detail and accuracy
• Excellent written and verbal communication skills. Able to deal with people at all levels whilst maintaining a high standard of diplomacy and professionalism.
• Ability to multi-task and prioritise
• Good working skills with MS Office applications (Word, Excel, Access, Powerpoint, Outlook)

Skills (Desirable)

• Zoom Meeting and webinar management
• Experience/knowledge of Social media management
• Experience of working in not-for-profit sector
• Another language

You may be required to travel to events, with possible overnight stays.