Lift Service Co-ordinator

Lift Service Co-ordinator Role
Paying up to £29k

Role Description:

This is a full-time on-site role located in Sevenoaks for a Maintenance Coordinator. The Maintenance Coordinator will help with the running of the maintenance department working along side the Senior Maintenance Coordinator.

Main Duties and responsibilities:

• Logging call outs on Lift Data, whether received from email or phone and allocating to the route engineer - pushing to meet response time.
• Schedule service visit dates with clients ensuring the bulk clients and overdue are prioritised at the beginning of the month.
• Flexibility to rearrange scheduled works when engineers are sick or rerouted for emergencies, also handling in the appropriate manor with the client.
• Entering and processing engineer service and breakdown reports, saving into relevant folder if recommendations noted prioritising lifts off.
• Update lift status on Lift Data, ie. reinstate when no longer out of service and issuing to clients. Marking off services from the monthly schedule as you go
• Entering insurance RCs and saving in the relevant folder
• Managing technician’s diary, scheduling jobs with client and issuing information to technician with managements approval
• Sourcing parts and quotes, checking for managements approval on costs.
• Raise Purchase Orders on Lift Data and issuing to suppliers/subcontractors.
• Answering the door and taking in deliveries
• Answering the phone to queries and complaints, logging line tests at the time of the call and liaising with suppliers and engineers.
• Booking in parts/deliveries on Lift Data, then ensuring they are either stored in the correct place until required or labelling up for an engineer to collect and attend site to fit.
• Chase clients for Purchase Order numbers when call outs are chargeable after a week escalate to Maintenance Manager
• Ensure engineers have sufficient tools/stock and ordering as required
• Call out pricing up and invoicing.
• Update night call rota
• Update night call portal
• Monthly bulk client reports
• Terminate a contract when advised by Sales/Management
• Adding/Removing new sites on the vehicle tracker
• Daily Check to clear the white cupboard to ensure engineers have taken relevant parts and it is clear (no rubbish/old parts have been left)
• Undertaking other relevant tasks that may be required from time to time.

Knowledge/Experience

• Lift Data system knowledge
• Previous experience in working in a call centre environment/administrative role.
• Good geographical knowledge.

Skills

• Very customer service orientated/focussed.
• Professional telephone manner
• Interpersonal skills – friendly outgoing personality
• IT Skills – Microsoft Office – (Word, Excel), Lotus Notes, Lift Data system.
• Good organisation and planning skills
• Good communication skills – written, oral and listening.
• Ability to multi-task/flexible approach.

To discuss this role further or any other lift opportunities please contact me on or email