Library Services Assistant

Library Services Assistant
Haringey
£17/hr
PART TIME: 18.00/hr
Start date: ASAP

AKTON Recruitment is working closely with the local authorities and we are looking for a Library Services Assistant in the Haringey area.

Role Purpose
The postholder will be responsible for day-to-day delivery of library services, maintaining a high level of customer care and assisting customers with queries regarding library activities, stock and other associated library services.

The postholder will also provide accurate high-quality information to help and support the health and economic wellbeing of customers.

The role will support informal learning and reader development by promoting stock, signposting to appropriate information providers and coaching customers on, for example, basic IT skills for adults and children.

Main Responsibilities
1. To assist customers, face to face and on the telephone in all aspects of library provision including dealing with enquiries, assisting with use of IT, taking payments and encouraging customers to utilise self-serve facilities.

2. To respond to customer enquiries by providing accurate high quality information, including the provision of Council Information, health information, local and community information.

3. To carryout routine tasks as allocated by managers and supported by colleagues including stock maintenance, withdrawal, shelving, revision and financial procedures

4. To promote books and reading through good product knowledge and helping / supporting customers in their reading choices

5. To support informal learning by promoting relevant stock, signposting to appropriate information providers and coaching customers on, for example, basic IT skills for adults and children.

Knowledge, Qualifications, Skills and Experience
* Excellent levels of numeracy and literacy
* Have an understanding of best practice and customer contact procedures and ability to apply these to everyday work activities
* Good IT skills, including MS Office (Word and Excel).
* Ability to take on board the physical elements of the role - supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).