Liaison Officer

Fusion People are actively recruiting for a Liaison Officer to work on behalf of our nationwide housing association client in the Wiltshire area.

• The primary function of this position is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the works due to take place in their homes. The RLO will also deal with customer complaints and provide support to vulnerable residents.
• The role is customer facing and full time on site (no hybrid working). A full driving licence and a car is required as the properties are spread out and the candidate will be required to travel between properties. Mileage will be paid as candidates submit weekly timesheets / expenses. All IT equipment & branded PPE will be provided.

Job description

To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives.

Develop strategies with the involvement of Clients / Resident's Associations / residents, ensuring the projects objectives are met.

Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared.

Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment.

Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings.

Managing the impact of the works on neighbouring residents, occupiers and users, at all times.

Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks.

Key Activities:

Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey.

Communicate with tenants to maintain their awareness of progress.

Arrange timely access.

Manage a pro-active process to ensure complaints are recorded and resolved.

Carry out customer satisfaction surveys.

Liaise with client bodies and tenant's representative organisations.

Liaise with 3rd parties, including but not limited to:

Neighbours

Occupiers / Users

Building Control Officer

HSE Inspectors

Local Authority

Environment Agency

Statutory Authorities

Clerk of Works/ Resident Engineer/ Client Project Manager

Group Safety

Qualifications:

• NVQ Level 3 or equivalent

• IT Literate - Word, Excel & bespoke systems (Coins an advantage)

• In date CSCS Card Required

About the role:

• Monday to Friday, generally 9am-5pm.
• £14 to £18 hourly dependant on ability and PAYE/LTD option.

Please contact Sam Day from the Bristol Fusion People Bristol office for more details.

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.