Learning Systems & Engagement Specialist

Learning Systems & Engagement Specialist

A Global Real Estate Business is going through a Global HR transformation and migration to Workday. The Learning Systems & Engagement Specialist will work as an SME with the broader HR and L&D teams as well as stakeholders to design and implement a new LMS (part of larger HRIS transformation project).

Once implemented, the Learning Systems & Engagement Specialist will be responsible for the online optimization, technical management, and day-to-day support of the company's LMS. They will provide user support in the analysis and resolution of technical problems, develop effective solutions for technical issues/barriers and execute ongoing system iterations to enhance the UX, ensuring both the firm and their people are getting the right learning at the right time.

Skills

• Project Management
• Detail Oriented
• Stakeholder/Vendor/Third Party Relationships and Management
• Ability to troubleshoot technical issues and identify/implement improvements
• Understand, integrate, and manage new technologies and features
• Data Analysis
• Strong understanding of industry standards, best practices, and trends
• Critical Thinking
• Problem Solving
• Change Management
• User Experience/Learning Experience
• Self-Motivated - Ability, willingness, and curiosity to create, troubleshoot and execute independently
• Takes initiative in providing technical support to leaners/users
• Executes and provides a high level of customer service
• Basic understand of L&D practices
• Marketing/Comms
• Creative Thinking

Responsibilities

• Lead on UA testing, pilot launch, go live launch and provide ongoing support.
• Serve as the SME and advisor on LMS functionality and processes.
• Identify, diagnose, and resolve technical problems related to the LMS as well as liaise with external contacts to troubleshoot and solve system issues.
• Understand the impact that system changes/updates can have not only within the system but on the user experience (broadly or for the individual/group).
• Develop LMS policies, procedures, and governance.
• Create, market, and launch up to date LMS documentation, trainings, how to guides and resource materials for learners on how to use the LMS effectively.
• Continuously iterate and improve the design of the LMS and LMS learning delivery/management experiences, identifying the most efficient ways of working.
• Provide system training for the company's population as well as those with administrative permissions (various levels).
• Oversee and manage the day-to-day operation of the LMS. Monitor system performance, engagement, usage and system configurations to ensure seamless user experiences
• Develop and manage online courses within the system (Ad hoc digital content, ILTS and VILTs).
• Learning Journeys - Advise on "Best Practice" and work with the wider L&D team and stakeholders to design, develop and curate Learning Journeys across all levels and areas of the business.
• Work collaboratively with stakeholders to identify opportunities and support digital delivery and the monitoring of engagement and success.
• Build, manage and maintain our internal content library outside of and within the LMS.
• Ongoing content management and organization both within the team and the broader business.
• Collect and synthesize data as needed for the DL and broader L&D teams as well as support and upskill stakeholders to run, access and manage reports.
• Facilitate Focus Groups to ensure UX, design, delivery and approach are aligned to business/learner needs.
• Conduct and analyse LMS engagement data and create reports/read outs to share with stakeholders in order to help inform decisions about instructional strategies, support needs, and planning.
• Conceptualize, create, launch and monitor learning promo campaigns to increase the culture of learning and curiosity as well as drive engagement.

Conclusion:

This is a fantastic opportunity for a talented L&D expert to deliver truly business critical objectives. This is a complex, yet exciting challenge for the right candidate. Please apply online or email:

Location = Home and London - 2/3 days in London