IT Technician Apprentice

Employer description: 

Would you like to be part of a company that is transforming how our customers live and work? Part of a company that has record employee engagement and a company that is committed to social and environmental sustainability. Want to be part of something great, sound like you?

Manpower are a cutting-edge company dedicated to breathing new life into workplace IT through meticulous refurbishment processes. As a leader in asset up-cycling, we are committed to sustainability and reducing electronic waste.

Overview:

They are now seeking an IT Technician Apprentice to work within their Erskine site.  If you have a keen attitude, exceptional attention to detail, and a passion for technology, this is the perfect opportunity for you.

Your responsibilities will include diligent screening of newly refurbished laptops. Upon inspection the unit will be tested and quality controlled to meet the standards of our customers.

Responsibilities:

• Execute necessary hardware upgrades and install updated software to enhance laptop performance by using Dynamics 365 as our ERP system which allows us to track and monitor our assets through the process. The apprentice will become a superuser in this system to deal with the assets
• Collaborate heavily with wider parts of the business including HPE engineering to allow quality processes are followed and working with the engineering team to allow process improvements
• Conduct rigorous quality control checks to guarantee that each refurbished laptop meets or exceeds customer expectations which is done manually via a Excel tracker. Audit the units and sign off each step of the audit process they have carried out
• Maintain detailed records of refurbishment processes using Microsoft Excel and Dynamics 365 to maintain the records of audit and asset details
• As the role evolves you will develop problem-solving skills on malfunctioning notebook hardware by identifying any issues and resolving them by performing a break fix

Desirable skills:

• Exceptional attention to detail with the ability to identify and rectify issues during the refurbishment process
• Strong interest in hardware and software troubleshooting and upgrading
• Ability to work efficiently and independently in a fast-paced environment
• Passion for sustainability and up-cycling technology

Salary:

£17,550 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• 28 days holiday per year (pro rata)
• Free onsite parking
• Free tea/coffee/soft drinks
• Free onsite gym
• Onsite café bar
• Branded workwear
• Feel Good Friday (1st Friday of the month early finish 1.30 pm)

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!