IT Systems Coordinator Apprentice

Employer description: 
Link Scheme Ltd is the operator of the LINK system as set out in the Financial Services (Banking Reform) Act 2013. It works with the Payments Systems Regulator (PSR) to achieve its core objectives of promoting innovation and competition in LINK and furthering the interests of people and businesses that use LINK.

Overview:
The IT Systems Coordinator Apprentice role presents an exciting opportunity to grow and contribute within our dynamic Information Technology team at Link Scheme. 
As an apprentice, you'll collaborate closely with our Information Technology Manager and their team to ensure the smooth operation, configuration, and security of technology across our corporate networks. 

You'll receive a formal qualification in IT support (cloud network specialist) Level (3) with an industry leading education specialist QA. This training will be provided in a virtual classroom basis.

The role: 
Your responsibilities will span helping to oversee the entire corporate network, including the development and enforcement of operational policies and procedures. 

We're looking for someone eager to learn various IT disciplines to meet our evolving demands. 
Additionally, you'll be tasked with managing assets in our company's Configuration Management Database (CMDB) software and utilizing our IT Service Management (ITSM) system to log support incidents and requests efficiently.

Salary: £22,000 per annum.

Duties: 
While the role encompasses a variety of tasks, the successful candidate will be expected to learn how to provide day-to-day support while managing role responsibilities, including:

• Assist in troubleshooting on site or remote, technical issues and provide timely resolutions to ensure minimal disruption to operations.
• Assist maintaining and monitoring Tech team communication channels making sure requests for assistance are acknowledged, recorded and dealt with in a timely manner.
• Managing and maintaining various IT systems and platforms. Providing front line IT support to LSHL employees.
• Assist managing the onsite corporate network hardware and infrastructure.
• Assist IT Manager and IT systems coordinator creating, implementing and maintaining Corporate IT policies and procedures.
• Understand technology lifecycle planning assisting in maintaining a reliable and secure corporate IT network.
• Develop strong corporate relationships to assess colleagues and stakeholders’ technology support and security needs.
• Help provide assessments and pitches IT equipment and service packages during meetings or presentations.

In addition to your regular duties, you'll be required to work in the office 2 to 3 days a week, as necessary, to foster collaboration and address onsite support needs effectively.

You may also occasionally attend offsite team or business events, providing opportunities for networking and team building beyond the office environment.

Desired skills / qualities:

• Passion for learning technology
• Customer service centric
• Confident 
• Good communication skills
• Approachable 
• Good attitude

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week:

• Full time - 35 hours per week, Monday to Friday.
• Hybrid working

Benefits:

• Performance related annual bonus of up to 10% of annual salary.
• Holiday: 25 days plus bank holidays along with a holiday purchase and buy back scheme of up to 5 days.
• Pension: 6% employer and 4% employee with the opportunity to contribute more into this through our AVC program.
• Private Medical Insurance, Single or Family cover. This is a taxable benefit.
• Private Dental Insurance, Single or Family cover. This is a taxable benefit.
• Critical Illness Cover, Single. Covered for 2x basic salary. This is a taxable benefit.
• Group Income Protection. Subject to scheme rules you are entitled to receive 50% of salary after 26 weeks of sick up to a max of 2 years. After this period, if it is agreed the employee cannot return to work a lump sum of x 3 salary is paid.
• Group Life Assurance. You are entitled to receive 4 times your basic gross annual salary.
• 2 days paid leave per year for volunteering opportunities.
• Employee wellbeing programme including EAP programme, free eye tests, annual health checkup. We are developing the programme and there will be more things to come.
• Free onsite parking and free onsite charging for anyone who has an electric or hybrid vehicle.

Future prospects:
You can continue your professional development and will be offered a full time role & become an IT assistant coordinator after successfully completing the apprenticeship.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!