IT Support Technician

Job Title: IT Support Technician
Location: Essex
Salary: >£30,000 + benefits

Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country.

With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people.

Responsibilities:

Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions.

Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships.

Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions.

Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions.

Documentation: Maintain accurate records of support requests, resolutions, and system configurations.

Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies.

Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects.

Change Management: Assisting with driving the adoption of all new applications.

Experience:

Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users.

Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential.

Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications:

Degree: in Computer Science, Information Technology, or related fields desirable

Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable.

Other attributes:

Passion for IT: You love technology and have a genuine interest in helping others.

Solution-Focused: You thrive on finding creative solutions to technical problems.

Communication Skills: Comfortable explaining technical concepts to non-technical users.

Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role.

What you'll get in return:

25 days holiday + BH & xmas shut down

5% employer pension contribution