IT Support Technician

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide 1 st line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

• Provide efficient and professional 1st line technical support to end-users.
• Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.
• Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.
• Collaborate with colleagues to implement and maintain IT infrastructure solutions.

• Ideally, 1-2 years of experience in an IT support role.
• Hands-on expertise in Active Directory and Azure administration.
• Knowledge of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Familiarity with 3CX Voice over IP systems/technologies would be advantageous.

This is a great opportunity for an IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

• A dynamic and collaborative work environment
• Opportunities for professional development and training.