IT Support Officer

Elevation Recruitment Group are pleased to be supporting one of out key clients in Sheffield as they look to recruit an IT Support Officer.

• Sheffield – Hybrid working
• Salary - £28,000 - £31,000
• Excellent benefits including 9% pension & 28 days annual leave plus stats

We are looking to speak with individuals who are passionate about providing exceptional technical support and data management services, and who want to be part of a dynamic environment where no two days are the same!

As IT Support Officer, you'll play a crucial role in ensuring all technical support requests are addressed promptly and professionally. Your dedication to excellent customer service will shine as you assist both internal and external stakeholders with their IT queries and technical faults within agreed SLAs.

Key Duties & Responsibilities:

• Provide day-to-day support for IT users, addressing hardware, software, and network issues promptly
• Escalate complex technical issues to software providers & 3rd parties, minimising impact on services
• Utilise SQL, Amazon Quicksight, and Excel to create and maintain dashboards and automated reports for internal and external customers
• Deliver high-quality data management and analysis services, offering valuable insights to drive business decisions
• Manage system administration tasks, including setting up new users and maintaining IT equipment inventory
• Support IT change implementation strategies through project work and coordination
• Identify areas for improvement in business systems and technology to enhance efficiency and productivity
• Maintain the IT knowledgebase and update user guides for IT and non-IT staff
• Conduct onboarding sessions for new staff, introducing them to IT equipment and key systems
• Assist in maintaining website functionality to ensure a seamless user experience
• Support the IT team in ensuring compliance with the latest cybersecurity protocols

We are keen to speak with IT professionals who have experience supporting/using:

• Microsoft 365
• Active Director
• General hardware support
• Networking skills
• Use of SQL or a similar technical reporting language

To find out more about this opportunity contact us today!