IT Support Officer

ABOUT THE ROLE
Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people.

The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.

As an IT Support Officer at Barchester, you will be working as part of the IT Help Desk team to provide technical support for our employees. Your support will include assisting with problems over the phone.

As the point of contact for both first and second line support, the team interact with users from a range of departments with differing levels of knowledge. You'll be responsible for recording, monitoring and following up on support calls to ensure problems have been solved swiftly and accurately. Depending on each specific situation, you will identify when an issue needs to be resolved by a third party and outsource this service.

You'll also have the opportunity to go beyond the Help Desk to work on Barchester's PC, server and network update and implementation projects.

Predominantly an office-based role, you will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required.

ABOUT YOU
To join Barchester as an IT Support Officer, you'll be a team player whose phone manner is confident and friendly. You'll have previous experience of working in a telephone-based support team using remote control technologies. You'll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you'll be a self-motivated individual who can work proactively without supervision.

You'll be educated to SQA Higher Level or equivalent, although a numerate degree would be desirable. A comprehensive knowledge of PCs and Microsoft products is required and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial.

REWARDS PACKAGE
If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include:

Contribution pension scheme
A range of holiday, retail and leisure discounts

You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.